Complaint against for refund

I have booked a Air ticket for my aunty (Padma Sridevi) on 11/14/14, next day only I cancelled the ticket & they said amount be refunded with 3-4 business working weeks. They said they will refund my amount on 25th January, but they did not do it. same thing happened in the month of FEB & MARCH. Please find the attached email they sent me.

Mr. Inna Reddy Aduri
Plot no:39, Ravi colony, 4th lane, Mahindra Hills, Secundrabad 500026, Telangana
Email: / 11/05/2015 / 6:30 pm

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