My name is Ankit Malhotra, resident of Shalimar Bagh, New Delhi- 110088. I bought Yamaha FZ-16 on 9th April 2013 worth Rs. 79200. In the second month on 16th June 2013, I was riding on Delhi- Gurgaon highway and suddenly my bike’s display went off. I saw there was no light in the display screen. It was around 6:30 pm and I had to pull the bike 3 kms. approximately to reach a local mechanic in Gurgaon. The mechanic told me that the fuse has gone and he changed the fuse. Whenever he tried to start the bike every time the fuse went off due to high current passage. The mechanic saw the wiring in the bike and was shocked and told me that the wires were damaged because of the passage of high current continuously after purchasing and the bike did not get fused on time. There were cuts in the wires everywhere. The Mechanic told me that it’s a serious concern and you might have lost your life as bike could have burst while riding. Thus the mechanic covered the wires with the black tape completely and when he fixed the fuse the bike got start. Also he told me to visit service center once after reaching home. Again I rode 50 kms and the same thing happened and the fuse went off again.
I told this problem to one of the Yamaha employee named Pr………t, Phone No. 09899520605 in Yamaha Service Centre, Azadpur. He refused to accept the problem and told that you have not shown the bike to us. Sir, after 6:00 PM the service centre get closed and my home is 50 kms away from my office and this kind of problem happened to me for the first time. In this case how could I have visited the service centre that too after 8 PM. Mr. Pr………t refused to solve my query and told me that they will change the wires and thus I have to bear a sum of Rs. 2000.00 approx. and will take 15 days to repair the bike as they dont have material available. After that he suggested me to visit the Mongolpuri Service centre where my first service was done which was a poor suggestion and they are not ready to do their job and thus forcing me to leave th!is place and visit previous service center.
Yamaha is making a fool of its customers as they are giving cheap quality products that too after charging heavy amount and also their service centers are not good enough. Dear Sir, I don’t want to bear this amount as it has been only two and a half months I bought this bike. I want my money back as this company is selling cheap products. I want Consumer court must take strict action against YAMAHA INDIA MOTOR PVT. LTD. as they provided me the faulty product and cheated with the customer that lead to mental harassment and loss of my work and time. Please solve this matter as soon as possible. I will br thankful to you.
BH-117 (East), Shalimar Bagh, New Delhi
Contact No.: 9953846499
IP: 184.108.40.206 / 13/07/2013 / 2:19 pm