Complaint reg non-receipt of 10% cash back from snapdeal

I have purchase I-phone 5S 16GB Space Grey from Snap Deal Online Sopping against order 9739289418 Dated 02.11.2016 & they have confirmed me that your cash back will be processes by 06.01.2016 as target date. But it was not processes moreover when I have started follow up for the same they didn’t replied to my query on time & finally on 05.02.2016 they are saying that you have done purchasing from Snap Deal using web not by Snap Deal App, hereafter you are not eligible.

Further this information is coming to me after three months & i was struggling from last two months for cash back status.

Moreover If i was faulty in making payment than some trigger must have pinged on window that customer is not availing HDFC offer since he is not using the Snap Deal App & moreover If cash back could not be processed than information must have came to customer in between period when he can cancel the placed order. Apart When I do queried than complaint process time was more than 2 months.

Really embarrassing event at Snap Deal. Expecting my cash back, else company should take back their product & pay my money back to me.

LUCKNOW 226020, Uttar Pradesh
Email: / 05/02/2016 / 1:40 pm

2 comments for “Complaint reg non-receipt of 10% cash back from snapdeal

  1. Snapdeal
    08/02/2016 at 5:58 pm

    Dear VEER_PS,

    Hope you are doing good.

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications please write to us at and kindly mention your order id in your subject line.

    Thank You for your cooperation.

    Snapdeal Team

  2. Snapdeal
    19/04/2016 at 2:19 pm

    Dear Veer,

    Our team got in touch with you and informed you that you are not eligible for cashback.


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