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Complaint regarding AC servicing by Voltas

I had raised request for servicing window AC on 22nd April 2017. Appointment was scheduled on 23rd April 2017. Technician did not come to process the request on 23rd and not even on 24th April. On 24th April, I had received SMS from Voltas stating that your request has been resolved.

Could you please let me know how request got resolved without doing any service ? Your customer care executive does not have answer for my question. Is this the service you are providing to your customer ?

Piyush Srivastava
Jagadhri 135003, Haryana
Email: pxxxxxxxxx5@gmail.com



2 comments

    • voltas on 27/04/2017 at 3:59 pm

    Dear Piyush Srivastava,

    We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

    Regards,
    Voltas Online Team

    • voltas on 05/05/2017 at 3:46 pm

    Dear Piyush Srivastava,

    We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.

    Regards,
    Voltas Online Team

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