I did a recharge of Rs. 299/- on my mobile number 8xxxxxxxxxx7 on Jun 28, 2017. The mobile service provider is Aircel, Bihar. With the recharge, I got 1 GB 3G data per day and Rs.50 talktime which are valid for 28 days. The new talktime balance after recharge was Rs.103.40/- and I had a data balance of about 9 GB 3G data. The data balance was not carried forward which was valid on Jun 28 and I did recharge on Jun 28.
I also did a recharge of Rs. 15/- then as rate cutter facility which provides local call and STD call at Rs. 0.25/- and Rs. 0.30/- per minute respectively. I did a call for 25 minutes maximum after the recharge within the 28 days validity period. But yesterday, on July 04 my mobile talktime balance was Rs. 0.0/- and data balance of 9 GB 3G data was not carried forward also. The loss of abovementioned amount and data has not been restored yet even I contacted customer care of Aircel in this regard. They do not apply the rate cutter service although I received sms of rate cutter service too. They have consumed all my balance amount for call of 25 minutes which should cost only Rs. 6.25/- only.
Pleae look in this matter and ask Aircel to restore all my balance (Rs. 97/- and 9 GB of 3G data) soon.
Thank you and Regards.
Danapur, Patna 801503, Bihar