This is to inform I have taken Airtel 4g service on Dated – 03 June 2015. I have opted for Rs.999/- (plus tax as applicable)10GB unlimited plan. In this plan as par Airtel commitment, they will be providing 10GB high speed data and after 10GB data exhaust then my bandwidth speed will drop down to low speed and became unlimited browsing, surfing etc. I have given 6 months advance rental including tax in which Airtel providing me compatible wifi hotspot Model – Datamax 01 datcard as par there package plan. I want to inform you that from last 02nd August 2015 morning my datacard number 8585880331 is not accessing network. I complained Airtel so many times by emailing on there customer care email ids, calling them on there customer care numbers and posting on there social networking sites but all in vain, they are least bother to solve my problem. In fact they asked me to change my datacard sim card which I also did on dated 03rd August 2015 around 4.30 pm from there Tollygune Kolkata Airtel Authorised counter. There they told me maximum 2 hours I will get network back on my wifi hotspot power backup Datamax 01 datacard. But I am very sorry to say that I hardly got my network back. Again on 03rd August 2015, 7.42 pm I called on Airtel customer care and loged a complain. My complain reference number is 63753367. While talking about my problem on Airtel customer care number on dated 03rd August 2015 , 7.42 pm , there customer care officer adviced me to do Rs.80/- topup so they can check that the device is accessing network or not as my high speed data was exhausted. I want to inform that after the topup my datacard started getting network but once the 200mb data got consumed again network is gone. Here I want to say that I need unlimited low speed internet after my high speed data consumed. I am not willing to do topups to get network on my Airtel wifi hotspot power backup Datamax 01 datacard to access internet. Please help me as I am feeling cheated as I opted for Airtel 10GB unlimited plan as par my budget. Now if every time I have to do topups to get network on my datacard to access internet than it will be a difficult situation for me. Hoping you will do the needful As Soon As Possible.
VIVEK KUMAR SAHA
550, Block-N, New Alipore, Kolkata 700053, West Bengal
18.104.22.168 / 18/08/2015 / 11:36 am