Complaint regarding arbitrary cancellation of order by Snapdeal

This complaint is against Snapdeal for not having the product delivered even after 25 days of wait time and then cancelling the order without any proper intimation

My Order ID: 15584771269
Placed On : 03rd Oct 2016
Item Name: Aurion 22kg Adjustable Rubber dumbell with rubber coated Dumbell rod and 3 feet plain rod and zigzag rod
Amount Paid: 1360 Rs

When I ordered the item the initial delivery date was 12th Oct. Snapdeal kept on pushing the order date from 12th till 28th Oct. In the mean time I kept on sending them an email for an update. Finally Snapdeal cancels my order on 28th Oct without any apology or a call. They have used my money for 25days for which I would have got interest if I had it in a bank. At the max I could have utilized the same amount for any constructive purpose. I could have even availed various offers on different online shopping sites as they were having the same Dasara offer for the same item. After a dreadful wait of 25 days now I am left with no offer (As the price of the product has gone up) nor I have the product for which I had been waiting for from last 25 days.

Naveen Nayak
C V Raman Nagar Post, Bangalore 560093, Karnataka
Email: / 28/10/2016 / 8:06 am

1 comment for “Complaint regarding arbitrary cancellation of order by Snapdeal

  1. snapdeal
    31/10/2016 at 4:05 pm

    Dear naveen_na,

    we regret the inconvenience caused. This is to inform that we have taken a note of your
    concern and will get back to you update soon. connect with us on in case you required further assistance in the interim.

    Team snapdeal

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