Complaint regarding audio problem in Dell laptop

While using audio option through ‘Headphone jack’, sound from Laptop inbuilt speaker is audible. As such one can hear audio-output from Headphone as well as inbuilt speaker.
On contact to ‘Technical Support (1800 425 2067)’, the telephonic-instructions were followed (approx. 45 minutes/1 hour duration) without any result. Even after several request for the visit of technical representative (in my Kolkata-residence), they (Tech, support representative) refused with a statement that “It is a software issue & not a hardware problem” without any reasonable explanation to substantiate this statement through instructions followed.
I expect an immediate visit of ‘Tech. representative from Dell tech. support’ to resolve the issue of audio-problem in my Dell Laptop.

Kolkata 700092, West Bengal
Email: / 20/04/2016 / 1:40 pm

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