Complaint regarding Bajaj Allianz mobile insurance claim service delay

Screen of my HTC Desire 828 which is under Bajaj Allianz insurance got damaged on 1st august 2016, and on the very next day; i.e Aug 2nd I contacted Bajaj Allianz regarding the repair. In response, I received a call from their customer care who asked me to send the required documents(bill, insurance paper) and an image of the phone in its damaged state, I immediately sent them all. After that for the next one month I didn’t hear any word from Bajaj’s side, then in around late September I got a call from them saying that my documents are not visibly clear and I need to resend them, which I did..again. Today is Oct 24th and till date nothing has been done, they’re not even replying to my emails.

At the time of purchase they charged me a premium for this?? Utter, unprofessionalism, the whole phone insurance thing seems to be a complete sham. Looting customers in the name security and safety. I’d be obliged if consumer forum could help me in this situation.

Divya Ravikar
Khanpur Extension, New Delhi 110062
Email: / 24/10/2016 / 5:25 pm

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