Complaint regarding balance deduction by Vodafone

Two days ago i am using internet in my phone with vodafone sim in night than i got a message from vodafone that your balance has been deducted 75 inr for the glam dolls service. again in the morning i checked my main balance 10 more inr has been deducted from balance. than i contact to c. care. the jnr. executive told me to refund my money but only the onr amount from both of them. than i asked him to connect my call to snr. executive. but the snr executive refused to refund my money and continuously arguing that u activate the service and we are not responsible for that. than he disconnect my call. again i called n another jnr. executive ready to refund my money than he checked and told me that deducted money is more than 50 rs it takes 24 hrs to refund money tHAN HE INSTANTLY refund the 10 rs . than today i was waiting for my refund after 24 hrs i again called c. care than a madam receive the call and told m,e company can only refund lastly deducted balance not the earlier.. than she transfer my call to snr. executive on my request and he refuse to refund the money told that company only refunf one time either of the two.. m really very much disappointed to hear that they are making different excuses and ultimately not refunding my money. please help me out. i have great faith in indian consumer forum. HOPE YOU WILL RESPOND SOON TO MY COMPLAINT…

vikram singh hada
tehsil- hindoli, district- bundi 323024, Rajasthan
Email: / 28/04/2016 / 1:23 pm

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