Complaint regarding blocking of Citi Bank card

I was using a citi bank credit card for last 6 months and i did a total transaction of appox. Rs 150000 out of which i paid back to bank almost Rs 140000 which is a excellent transaction i believe but suddenly that card is blocked for last two months, i can only re-pay against that card but can not use the card any more to do future purchase, I made several complain to the customer care number of citi bank to onblock the card and every time the call executive says its “internal to bank” why this is blocked and we will look into it, Although i provided document of address proof to citi bank executive to unblock the card but nothing happened so far. Also i can not use the reward points that i have achieved by doing transaction with citi bank. This is really frustrating to have such experience with citi bank, Although i wanted to open a citi bank account but after this experience i would think twice. Can anyone please take care of this request forward and get that card open.

Suman Das
Hooghly, West Bengal, Konnagar 712235
Email: / 06/05/2016 / 11:44 am

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