Complaint regarding bonus credit from Tatasky

I received a IVR call from tatasky on 18/6/16 mentioning that on Recharge for Rs 250and above will get bonus of Rs 50 credited in 24 hrs. Offer was for same day. I forgot to recharge. On 20/6/16 I received same call again and I rexharged with Rs 400/. After 2 days of recharge I called up at customer care for asking bonus not credited in my account, he said that you will receive a call back from backhand department. I received call from backhand department but they are not ready to admit it, and they keep saying that they have not made any call. I want to know how IVR call can be fake. It’s not matter of Rs 50/ now it’s matter that company customer care executive don’t know how to talk. As I am part of tatasky from past 3 plus yrs and I have never asked for anything. But as of now I received call I should be getting benift from company. Hope you will help me.

Abhi Mahajan
Jalandhar 144002, Punjab
Email: / 25/06/2016 / 12:43 pm

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