Complaint regarding bus ticket booking on MMT

I had booked a bus ticket from MMT for morning 9:40 AM (written while booking) but received ticket for 9:40 PM and tried cancelling the ticket but there was no ticket in upcoming trip in the app and tried calling their number given on ticket and none of them working so I had to travel with new ticket taken manually from operator and when tried calling after they refuse that they cannot cancel the ticket because I am late to inform them whereas i lodged a complaint on their site at the same time but till now got nothing back

Manoj Kumar
Laxminagar, new delhi 110092

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