Complaint regarding cancellation of order by snapdeal

I bought a CFS 21 Club Code Black perfume from SnapDeal for INR 340.00 on 15-06-2016 and the order was placed successfully. I also got a email which said that my order has been placed successfully. Next day on 16-06-2016, I got a confirmation email that my product has been shiped, but today on 17-06-2106, I recieved an email which told that my order has been cancelled because delivery can not be completed and the amount will be refunded within 4 business days. Though they have assured the refund of the amount, yet I am really disappointed with this kind of treatment from Sanpdeal. How can they cancel the order anytime when I paid them previously and they gave me the delivery dates.

Aishwarya Nigam
Banda 210001, Uttar Pradesh
Email: aXXXXXXXXXX5@gmail.com
106.79.6.96 / 17/06/2016 / 4:11 pm

2 comments for “Complaint regarding cancellation of order by snapdeal

  1. Snapdeal
    20/06/2016 at 4:43 pm

    Dear aishwarya_ni,

    Thanks for reaching out to us. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.

    Regards,
    Team Snapdeal

  2. Snapdeal
    27/06/2016 at 2:21 pm

    Dear aishwarya_ni,

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.

    Regards,
    Team Snapdeal

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