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Complaint regarding cancellation refund from Booking.com

I had done a hotel booking through Booking.com for Estrela Do Mar Beach Resort, Calangute Goa on 11/09/2017 and my credit card was debited for 23599 without a OTP the same day I cancelled my booking and got a email confirmation for my cancellation and my refund was also confirmed but now the resort refused the cancellation as well as the refund.

Smitha Almeida
Vasai west, Vasai 401202, Maharashtra
Email: axxxxxxx5@gmail.com

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