Complaint regarding cancellation refund from

I had done a hotel booking through for Estrela Do Mar Beach Resort, Calangute Goa on 11/09/2017 and my credit card was debited for 23599 without a OTP the same day I cancelled my booking and got a email confirmation for my cancellation and my refund was also confirmed but now the resort refused the cancellation as well as the refund.

Smitha Almeida
Vasai west, Vasai 401202, Maharashtra

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