Complaint regarding cancellation refund from Cleartrip

I purchased a return Jet airways ticket online from Mumbai) under Trip ID:-15112219112 on 22nd of November 2015 for Abu dhabi to Srinagar on 26th of November 2015 and Srinagar to Abu dhabi on 4th of December 2015 for Rs 25930/- Yesterday, on 2nd December 2015 , I called them for rescheduling of the return journey & I contacted them regarding the same but they kept me busy whole day & in the evening after getting fed up I told them the procedure for the cancellation of ticket. They told me to contact Airlines directly, After contacting Jet Airways they told me to contact the booking site regarding cancellation & refundable amount and the Customer Executive Miss Rxxxa Axxxxxy told me,”Your travel agent is bluffing”. So, I cancelled the ticket thereafter & informed Cleartrip regarding cancellation. They assured me they will return me certain amount after deducting cancellation charges as the ticket was refundable, but astonishingly today(3 Dec.2015) they sent me an email that no money will be refunded.

Shafique Owaisi
Hubbi Colony Lal bazar, Srinagar 190011, Jammu & Kashmir
Email: shafiqueowaisi] / 03/12/2015 / 9:21 pm

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