I booked Air Ticket from Ahmedabad Delhi for 23.03.2016 on Indigo PNR no. EEHLHH through MMT booking no. NF7203758999555 but had to cancel the Ticket as flight was preponed and Indigo refunded full amount of Rs3087.00 but MMT is deducting Rs 2016.00 as casback which it didn’t reduced from my ticket amount at the time of booking but transferred to my MMT wallet to be used by me for future booking.They should recover Rs 2016 from my wallet instead of deducting from my refund amount.I had made a call to its Support Services and Operator Ms. Cxxxxu assured that I will receive a call from her Supervisor which I never got and instead received a mail quoting my complaint no. with Status as Resolved which shows its lackadaisical approach in dealing with customers complaint. MMT may be directed to immediately refund me full amount of Rs3087.00 and recover Rs 2016.00 from my wallet in case it so desires.
Tajinder Pal Singh
ROHINI, DELHI 110085
22.214.171.124 / 01/03/2016 / 8:39 pm