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Complaint regarding cash back offer from Whirlpool

I have purchased a wirlpool fridge in 2010. on december 2016 i faced a severe problem in it. wirlpool send his technician for a no of time but can’t solve the problem. so the company asked me to take cash back offer. i agreed. i’ve informed that it will take 40 working days. after 3 months company informed me that all the documents i submitted have been lost by them and it will take more time. it is very ridiculous that a renounced company can’t repair its own product and after giving an offer it lost all the concern documents. plz help me to get the value offered by the company.

Golapbag, Bardhaman 713104, West Bengal
Email: gxxxxxxxxxxx0@gmail.com

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