Complaint regarding charges by Vodafone in the name of downloads

Vodafone charging hefty amount under mobile
internet, Downloads with description like wapvilla, d2c_mydalla99, d2c_maaza149 etc. These are applications which automatically gets downloaded without any consent of the user while surfing some websites. Vodafone have tied up with such companies due to which the amount is being charged by Vodafone under section downloads, where as traditionally such charges are paid through credit/debit card post proper consent of the user. The same thing has happened with my other vodafone connections also! In my last billing cycle after repeated complaining at their senior customer help desk the amount was waived off with an assurance that the same would not repeat.
As a responsible citizen I call for investigation against such malpractice done by Vodafone and the above mentioned fraud application companies as mentioned above. Its a common problem being faced by majority of Vodafone users!

Suman Chatterjee
9/4B Ram mohan Bera Lane, Park Circus, Kolkata 700046, West Bengal
Email: / 29/04/2015 / 2:53 am

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