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Complaint regarding defective HP laptop from snapdeal

I order A laptop from snapdeal.com the product called hp 15-ac024tx order no 8563071785. on 22thsep It Was deliverd to me on 25th sep sir requested snapdeal to return refund on 29thsep becuase the product given by them was getting heat in 2min and it was not clear images and it was giving some burning smell from the system baterry and its adapter becoming hot in few minutes and it was made in china and it was not displayd in there website clearly so i given a complaint to refund my amount rs30576 they told me that to contact Hp call center and get doa letter and i called them hp Call center says that the website snapdeal.com is not register website and we are not providing services to the product buyed from the snapdeal.com hp company they said to contact them i contact the snapdeal.com they again saying we want doa letter to refund product i sent email of the voice record several times they are not responding to i contact them several time i loose my amount of rupees 2000 by call tem only they are responding to it also sir please i humbly request to refund my amount as soon as possible and direct them to refund my amount return there product as soon as possible.

Gajendra tiwari
Banashankari nagar, old jewargi road gulbarga 585102, Karnataka
Email: gajendratiwari10]@gmail.com / 06/10/2015 / 1:18 pm


    • Snapdeal on 08/10/2015 at 5:52 pm


    Sorry for the inconvenience. This is informed you that your concerned has been noted and our team is working on it. For any further clarifications please write to us at writetous@snapdeal.com .Kindly mention the order ID in the subject line of mail.

    Online Snapdeal Team

    • Snapdeal on 05/11/2015 at 4:22 pm


    Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at help@snapdeal.com

    Team Snapdeal

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