I have purchased Panasonic LED tv, C400D on 27 Dec 2015. Unfortunately I got defective piece. I contacted customer care and technician came to home and agreed on the problem (blurry patches on screen). Further contacted area service manager Mr. Rxxxxxxxxi, he agreed to change the panel. on 17 Feb 2016 I have submitted my TV in service center. Since then every time I had to call Mr. Rxxxxxxxi for the follow-up. Last week Mr. Rxxxxxxxi confirmed that panel has been replaced and TV is working fine. As usual procedure I asked for the receipt/job sheet where I can get the service details. At that time I came to know that panel did not replaced by service team and Mr. Rxxxxxi was just tried to fool me.
When I contacted customer care there were no details about this issue like date of tv submitted, problem and status of the issue. (complain no. – C110316012162)
Panasonic delivered defective product, I did not get expected service and area service manager was lying. Now its almost one month over for this issue still there is no solution. I dont want to have Panasonic product in my house can you help in getting the refund.
Hyderabad 500072, Telangana
18.104.22.168 / 13/03/2016 / 9:50 pm