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Complaint regarding delay in Iphone 6 service

I submitted my device for repair on 12.02.2018. I was committed that I will be intimated within 48 hours about my device. But I received no response from their side. When I approached them, they started behaving rudely and committed me that the device will be delivered after 3 working days. This is the 10th day and I have not received my device till date. They are saying that Apple Diagnostic Centre has not dispatched the phone and they dont have any update. I want my device back as I am facing trouble in my work without my phone. Ple help me.

Soumya Mitra
Bharathi Layout, Bengaluru 560029, Karnataka
Email: mxxxxxxxxxxx1@gmail.com

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