Complaint regarding delay in loan processing by SBI

I am Sweety Rani from Gurgaon sector 10A. I am pursuing MBA from IBMR college Gurgaon which is UGC approved college. I have been applied for education loan of rupees 3,75000 in SBI Gurgaon in sector 10A branch on 16th March,2015 and my application no. is 3863178.

The reason I am writing this mail is that four months ago I applied for education loan in SBI. I spoke to the branch manager named Sxxxxh regarding getting an education loan . After talking to the branch manager and showing all the documents we were assured to get the loan with in 15 days. Now as an confirmation was given by the branch manager I waited for the final loan sanction process. But this wait was never ending. The file is keep on moving from one person to another and I was called every week with the requirement of new document and was informed that file is under processing by the bank. After submitting all the required documents I have been called multiple times and multiple times I was called over the phone; it’s an mental harrassment done by SBI specially I am pointing Mr. KxxxLxxx Yxxxxv who seems to be an irresponsible, unprofessional employee of SBI who is pending the case unnecessarily.

After not getting any clue of action I also concerned with the chairmen of SBI through email. Chairman also did the same. They keep on delaying my application and are not giving any reason for this late. I have to submit my fee in college and they are not giving me any confirmation.

My father is an army personnel and have his salary account in SBI and I and my other family members have saving account in the SBI. As per our previous records we are loyal customer to SBI. I am really depressed as I am standing no where now. After wasting four months of my valuable time what I am being informed that it’s not possible. It would have been great if you would have evaluated the requirements and told me before.
Please do something needful to get the things done as I have already invested my time, money and efforts in this process.

please take a strict action and get the loan sanctioned as I have submitted all the required documents. If you need more information please contact me. Please take favourable action in this regard I would be really thankful to you.

Sweety Rani
749, sector 10A, near DAV school, Gurgaon 122001, Haryana
Email: sweetychouhan30jully[ / 11/07/2015 / 12:24 am

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