Complaint regarding delay in Micromax mobile servicing

It is to inform that I have Purchased a Micromax A 311 model Code No. SERMOB0608.

I have given the said mobile to service center M/S. Bestech Services, SCO AAAA 32, 1st floor, Jail Land, Huda Market, Near Shona Chowk, Gurgaon 122001 for repairing vide job Sheet no N 050070-1015-19921041 dated 26-10-2015 which is under repair warranty period as per the job sheet dated 26-10-2015 attached in the attachment for your reference.

I was given period of 15 days to collect the mobile but regret to say that till date I have not received the mobile. I have visited the service center 6 to 7 times and made several calls to service center and customer care to know the status of repair but every time I was given a new date to collect after 10 days.

As per the guideline of the consumer court i have also served a notice to Micromax Informatics Ltd., Micro max house, 90-B , Sector 18,Gurgaon Pin 122015 through their mail id as provided in there website on 03-01-2016 with a request to resolve the issue within 7 days from the date of issue of the mail.

They acknowledge my above complain mail dated 03-01-2016 by their ticked id no 212742. They appreciated my patience and they assured me to provide their best services.

However in spite of their commitment of their best services I have not received my mobile under reference till date i.e. after more than 2 and half months.

The above behavior of the company and the service center is painful and indicates about their negligence towards innocent consumer and is very disappointing and I have to face huge financial losses and mental and emotional harassment as mobile phone in today’s world is an essential requirement.

As a consumer I want that the honble’ consumer forum will look into the matter and resolve my problem.I have full faith in the India consumer forum and hope it will provide me justice in time.

Swapan Kumar Pal
Gurgaon 122001, Haryana
Email: / 16/01/2016 / 5:36 pm

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