Complaint regarding delay in service by Motorola

I purchased Moto X Style on 21-June-2016 from Flipkart and within a month of use, touch screen stopped working. I contacted Flipkart to issue me a new piece as this happened within a month but Flipkart advised me to contact service centre and get that repaired.

As advised by Flipkart I visited service centre on 03–Sep-2016 and service centre took my mobile by informing that it will be fixed within 10 days. Job sheet number is : AMSPSN001413

I visited the centre after 10 days and even then it was not fixed.

On 3rd Oct, 2016(after 1 month of submitting the mobile to service centre) I had a chat with motorola customer care and they told me that mobile is repaired and I can pick from service centre. So i visited there and service centre again told me that mobile is still not fixed.

I made a call to motorola customer care from service centre to check the status of my mobile and they told me that the status is “Mobile repaired and delivered”. I requested motorola customer care to talk to service centre to check. After there call, service centre gave me a new job sheet number AMSPSN002326 and told me to track with this from now onwards.

So basically they marked the original job sheet number as “Mobile repaired and delivered” may be to cheat motorola company that service centre is doing a great job and fixed the mobile within time and they issued a new job sheet number and provided to me so that they will again have sufficient amount of time.

I requested the motorola customer care to raise a complaint for this. Complaint number 161004-000259 raised on 03rd-Oct. I think on 5th Oct, Axxxxxxxxxd(from motorola) called me and said my mobile will be fixed by 08-Oct but there is no written confirmation.

I am totally fed up of visiting(there number are never reachable) service centre & all and feeling like handicapped as there is no help from anyone and everybody is cheating.

There is zero professionalism of “service after sale” and if anything goes wrong with the mobile, customer have no option other than to suffer.

Till today (08-Oct) I havent received my mobile and there is no update at all from motorola.

Ankit Mittal
Pune 411005, Maharashtra
Email: / 08/10/2016 / 11:28 am

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