Complaint regarding disputed transaction with ICICI Bank

This is regarding a credit card transaction that happened on 20th November, 2016. The transaction was to for Amazon Prime Membership. Auto-renewal of membership was off and the transaction was never meant to happen. I am attaching the email I had received from mentioning that the auto-renewal has been turned off. I contacted and had a conversation with a customer representative. He confirmed that I am no longer a member and has NOT charged me for Prime membership.

After Amazon denied the transaction ever happened, I contacted ICICI bank so that the transaction can be cancelled. They registered a disputed transaction and I provided the needed documents (first, the email from mentioning that auto-renewal is off and second, the email from a customer representative of claiming that I am no longer a member and the transaction never happened. The service request number for the complained registered with the bank was SR445169361. The bank, after a few days closed the complaint saying that the documents submitted were not sufficient.

I again registered a complaint and in fact made the ICICI bank customer representative open the documents and read it and raise another dispute against the transaction. They registered the complaint with service request number SR446844585 and I sent the documents (which I have attached here as well) to customerdisputes[@] and on 27th December 2016 I again get a notification saying that the bank has closed the request due to insufficient documents.

I kindly request you to look into this problem and give a judgement at the earliest.

Shreesha Aithal
Bengaluru 560048, Karnataka
Email: / 27/12/2016 / 6:39 pm

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