I’m an aggrieved customer from ABOHAR, PUNJAB. On 6th Jan. 2015, I bought 3 ERD LED bulbs (9W) from “SINGLA STEELS LIGHT HOUSE (9216101634, 9216201634), ABOHAR” WORTH Rs. 1500. But now I realize, I made heavy mistake by doing this as I’m getting big problem because of this. Actually, problem occurred when suddenly one of them got cracked to such an extent that its foremost part (Images Attached) fell down and diode was still lightning… Meanz Bulb is not fuse but due to overheating or any other defect, It got cracked naturally. Kindly note, Bulb was not tampered in anyway or broken by us in intentionally manner as it can be cleared by the physical inspection or by seeing the real clicked images. Then, I checked another two bulbs and found extreme cracks on their foremost surfaces but still they were lightening. Also, Kindly note LED bulb is of no avail without its cover and these all bulbs are cracked not from the removable outer flap but from the irremovable material of LED bulb. Since, Every LED bulb carries 1 year warranty that’s why, I went to the Dealer Mr. Sxxxa to showcase the defect but He didn’t care enough. Thank God, He accepted that these bulbs were bought from their store on 06th Jan. 2015 but rather than consoling or solving the problem, even He alleged me to break the bulbs intentionally or bulb has fallen which is not correct at all because if bulb would have fallen, then It must not be in lightning condition.. I mean Diode is perfectly fine!!! And one of the bulb has light breakages which proves that It has been happening due to over heat or any inferior quality manufacturing. Well, Because of Dealer behavior, He is losing a loyal customer… but I can prove it out that It has not been fallen or breakages didn’t happen by any wrong intentions by us…! Since, Its in warranty period it must be replaced…but Seller (Singla Steels) are not in mood to help me out but in harassing mood…!!! On 4th July, I made complaint against it to Seller… Firstly He snubbed me as He said warranty only carries if bulb gets fused not on hardware with the bulb… Which is completely implausible and unreasonable!!! Still, On arguing, He took all 3 bulbs in his custody and asked me to wait for 2 days as He said, He will talk to company but till now there is not revert to it besides I went there many times for inquiry. See the images and you can practically examine L.E.D. bulbs.. All breakages have been reflecting because of deterioration in outer material and there is no mistake of mine as Its not been tampered or fallen by us.

I HAVE ALREADY CONTACTED THE DISTRIBUTOR OR SELLER.. EVEN I HAVE ALSO E-MAILED ERD GLOBAL customercare@erdglobal.com OR THRU THEIR CUSTOMER CARE HELPLINE BUT OF NO AVAIL.

VIKRAM SETHI
NEW SURAJ NAGRI, STREET-5, SQUARE-8, ABOHAR 152116, Punjab
Email: itsvikramsethi@gmail.com
101.62.237.92 / 09/07/2015 / 1:47 pm



This article has 1 comment

  1. Complaint Resolved By ERD Official from Delhi. Got replacement by seller. Thanks ERD

Leave a Reply

Your email address will not be published. Required fields are marked *

Answer the below question * Time limit is exhausted. Please reload CAPTCHA.