Complaint regarding excess deduction by HeroFincorp

I have taken two wheeler loan from Hero Fincorp. On 20 Jan 2018, I asked their agent to preclosure of my loan alternatively I paid Rs 7180/- (2 Months EMI @ 3014/- and preclosure charges of Rs 1000/-). He told that NOC for the loan will be despatched to home address by 10-15 days. On 08 Feb 2018, Rs 3014/- EMI was deducted from my Bank Account. On 08 Feb 2018, I asked customer care about double deduction, they replied that your money will be deposited in your account by 4 to 5 working days. But till date there is no response from them. However, NOC copy signed on 09 Feb 2018 and received on 12 Feb 2018. If they are not aware of my preclosure, then how NOC copy signed on 09 Feb 2018. In view of the above, you are requested to instruct the company to refund the money alongwith penalty as asked by me on mail. Legal letter issued against the company for cheating the customer.

suresh kumar lingan
Coimbatore 641019, Tamil Nadu

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