Complaint regarding extra charge by Idea cellular

Five months ago idea customer care executive phoned me and told me the offer of getting idea data connection at 50% off rate. Then i agreed the offer and i used data at the rate of 125+tax. after three month completed. i called customer care centre on 11th of July to stop my data connection. then he told me that my bill is generated at 10th of july. so data charge will be included in next bill. but later he told me that he will stop the data pack and my amount will be refunded if i call the customer care and ask them to refund my extra charge. i agreed and he stopped the data pack. then again idea care representative called me on 15th ofJuly perhaps and aske me to change my plane from rs225 to rs399 and told me that i will get 1GB data and 550 minutes. and now when my bill generated. they include extra charges of 125 +14%tax. i called customer care centre to refund my extra charges but they dint refund saying i used the data. but the data i used was from the399 plan. kindly help me somehow

Kamal Bhati
Vill-palla post -dadri distt-Gautam Budh Nagar Uttar pradesh, Dadri 203207, Uttar Pradesh
Email: bhatir06[ / 18/08/2015 / 2:59 pm

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