Complaint regarding failed booking on Makemytrip mobile app

I Booked one ticket on 3rd Feb. 2016 from Ahmedabad To Delhi (Vistara Airline) for 23rd March 2016 from Make My trip Mobile Application.

At the time of payment mobile application hanged up for few seconds and by when it started again amount of said ticket was deducted from my account i got this information from Bank but i didn’t get any ticket booking SMS or E-Mail from Make My Trip company website also Mobile ticket booking screen was not showing Air Ticket PNR Details, But there was a message showing “Call Airline”, So in this condition when I call Vistara Airline, Vistara Executive told me that your ticket has not been booked.

So after 1 hour i booked another ticket in same airline, date and time using Goibibo Mobile application and i get immediate SMS and E-Mail confirmation form Goibibo Web Site.

After 2-3 hours when i was visiting again to Make My trip mobile application to book hotel, i saw a message for Air ticket like “Booking Confirmed” but still PNR was not showing in that screen.

Then I call Make My trip customer care and told them complete story, they were not getting agree with my words, and then they pushed E-Mail of said ticket. Also i asked that executive to connect me with Sr. person to discuss she asked me to stay for few minutes and after 30-35 minutes she told me that your call has been lodged and Sr. manager will call you shortly but after spending a month i didn’t get any call regarding the same. Also they completely blaming on me.

And also after this discussion i call Make My Trip for three times and also sent a lot of messages using Make My trip Web Site complaint area and also escalated up to Management, But till now i am not getting response from them.

And Airline is asking me to connect Make My trip Team.

As of now i have two tickets for 23rd March from Ahmedabad To Delhi from Vistara Airline Flight No. UK-968 time 19:35.

Attaching Mobile application screen and communication and expecting immediate action and solution to get my Money back.

Shardendu Trivedi
Vastrapur, Ahmedabad 380015, Gujarat
Email: / 08/03/2016 / 2:06 pm

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