Complaint regarding failed BSNL recharge through ICICI Pockets

I have done a recharge of Rs. 135 to a prepaid bsnl number on 28th July in which i would be getting Minutes but the recharge is yet not successful and i have not got it yet till 7th August 2016. I did it from Pockets by ICICI bank and they have provided me the operator 3ID – 2995245628
I also contacted the bsnl care for the same with the provided operator id but they said that no recharge is done with this operator id.
I again contacted the Pockets Team but they denied to do anything in the same i asked for refund but they denied. Please into this matter as earky as possible. My Pockets transaction id is – 1012087741

Pranjal Gupta
Bareilly 243001, Uttar Pradesh
Email: / 07/08/2016 / 4:20 pm

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