Complaint regarding failed delivery by Domino

I had ordered a pizza and one chicken wings from domino’s online through their website. Soon after ordering a lady calls me up saying the delivery area is out od their area so the order cant be delivered in 30 mins. I accepted and gave them one hour to make the delivery(location of the branch and my location are maximum 15 mins during peak hours). Order time was 5:42 p.m. After 1.5 hours around 7:15p.m when i called the same number up the lady handed over the phone to Mr. rxxxxxh of the branch and he told me the order is out and asked me to contact the delivery boy and gave me his no. On calling the delivery person, he says he has not been given any such delivery assignment. So i called up the store and cancelled my order which they happily accepted. Kindly suggest what to do regarding this unprofessional behavior.

Oishik Neogy
Chennai 600032, Tamil Nadu
Email: / 25/05/2016 / 8:00 pm

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