Complaint regarding failed service from Paulo Travels

I had booked a ticket via on Paulo travels for my younger sister from mumbai to goa on 28/03/2016. The ticket was confirmed for 05/04/2016. Cost of ticket INR 750.

However on the day if journey we didn’t get any information from the bus operator of the online travel website for the bus service being cancelled leaving us stranded at 00:00hours at night with no alternative mode of transportation. The dilemma my sister faced is immense I want the culprits to be brought to justice.

Savio Dcosta
Colaba, Mumbai
Email: / 06/04/2016 / 1:40 am

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