Sales representative of tripgateway (a unit of Trekocity Holiday Consultant Pvt Ltd) telephoned me on 23/12/2015 and informed me about sales promotional scheme of the tripgateway (website: www.tripgateway.in). He assured me that I would receive free gift of Mobile phone Samsung galaxy S6 edge+ black colour with one year warranty, if I booked holiday package of Rs 8999/- on the same day before 3 PM because such gifts were for limited persons and for limited time only. Relying on his assurance, I applied for holiday package of tripgateway and paid Rs 8999/- in good faith.
After receiving payment successfully from me under transaction id 122144648 and customer id 231215084629, the sales representative, Sri Sxxxxxp Txxxxxxi, assured me that docket number of despatch of free gift of mobile would be sent to me through mail and mobile was being put for despatch by next day. I need not to be worried. He advised me to send complete postal address through email so that the gift can be delivered at proper address. Accordingly, in reply to email dated 23/12/2015 received from tripgateway, I emailed my address for sending free gift mobile and package to me.
But till today I have not received the assured free gift and package.
Now, they are taking plea that tripgateway does not have such scheme. The pdf file of email correspondance is enclosed herewith. Finally, I mailed to the tripgateway to either honour the commitment of their sales representative or refund back the amount remitted to them along with interest. Tripgateway is silent and taking no action.
GUWAHATI 781008, Assam
126.96.36.199 / 16/01/2016 / 5:40 pm