Complaint regarding fake holiday package offer from tripgateway

Sales representative of tripgateway (a unit of Trekocity Holiday Consultant Pvt Ltd) telephoned me on 23/12/2015 and informed me about sales promotional scheme of the tripgateway (website: He assured me that I would receive free gift of Mobile phone Samsung galaxy S6 edge+ black colour with one year warranty, if I booked holiday package of Rs 8999/- on the same day before 3 PM because such gifts were for limited persons and for limited time only. Relying on his assurance, I applied for holiday package of tripgateway and paid Rs 8999/- in good faith.
After receiving payment successfully from me under transaction id 122144648 and customer id 231215084629, the sales representative, Sri Sxxxxxp Txxxxxxi, assured me that docket number of despatch of free gift of mobile would be sent to me through mail and mobile was being put for despatch by next day. I need not to be worried. He advised me to send complete postal address through email so that the gift can be delivered at proper address. Accordingly, in reply to email dated 23/12/2015 received from tripgateway, I emailed my address for sending free gift mobile and package to me.
But till today I have not received the assured free gift and package.

Now, they are taking plea that tripgateway does not have such scheme. The pdf file of email correspondance is enclosed herewith. Finally, I mailed to the tripgateway to either honour the commitment of their sales representative or refund back the amount remitted to them along with interest. Tripgateway is silent and taking no action.

GUWAHATI 781008, Assam
Email: / 16/01/2016 / 5:40 pm

8 comments for “Complaint regarding fake holiday package offer from tripgateway

  1. 25/01/2016 at 4:50 pm

    Dear Mr. N K Doshi,

    We regret for the inconvenience caused to you.As per above mentioned complain by you against our company regarding the package purchased by you on Name of Mr. Nirmal Kumar Doshi dtd-23.12.2015 in favour of order ID-231215084629 and as per the conversation held by you and our customer care executive regarding the complain of package and your request is already in process and soon our customer care team will solve your complain and will get back to you with positive feedback.

    Thanks & Regards
    Customer Care Helpdesk

  2. 23/02/2016 at 12:24 pm

    Yes it’s true as nirmal doshi tell story about free gift samsung galaxy s6 mobile no one deliver any mobile to you pls don’t buy any package from trip gateway no gadget will received you they not pick up our phone call after received money if pick up your phone no one come on call who sell you pacage asking for cash on delivery if they push you.

  3. Sachin Kadam
    01/03/2016 at 10:40 pm

    Even I am trapped by this fraud company with the same offer which was never fulfilled its being 2 months now, have been raising complaints with various authorities to block this website permanently and take necessary action against the promoters

    Its not very far when these guys will elope take away the money

    Sachin Kadam

  4. vivek
    15/06/2016 at 8:04 am

    Guys, I am trying to move legally against this fraud company.

    Please comment your contact details, if you want to be a part of this.

  5. Avinash Gupta
    03/08/2016 at 6:18 pm

    Hi Vivek,
    count me in : 9620130650

  6. Abhay dev
    07/09/2016 at 6:12 pm


  7. Enakshi Banerjee
    29/09/2016 at 11:54 am

    I have just received a similar phone call from +911203966900 regarding this trip package of 8999 INR and fee gifts. The name of the person appearing on truecaller is Kuntal Dutta. Kindly look into this matter and stop these type of spam calls. Less diligent citizens will get easily persuaded by such phone calls.

  8. Aditya
    07/10/2016 at 1:53 pm

    Just received a call as well. They say the ‘free gift’ is available only for the next 45 minutes. But lookie, everyone says they receive the same free gift call hahaha. I mean why tf would they charge 8k, provide complete package and also give out a god damn 20k gift? They a bunch of scammers. Don’t make the mistake of payin em

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