Complaint regarding fake holiday package offer from tripgateway

Sales representative of tripgateway (a unit of Trekocity Holiday Consultant Pvt Ltd) telephoned me on 23/12/2015 and informed me about sales promotional scheme of the tripgateway (website: He assured me that I would receive free gift of Mobile phone Samsung galaxy S6 edge+ black colour with one year warranty, if I booked holiday package of Rs 8999/- on the same day before 3 PM because such gifts were for limited persons and for limited time only. Relying on his assurance, I applied for holiday package of tripgateway and paid Rs 8999/- in good faith.
After receiving payment successfully from me under transaction id 122144648 and customer id 231215084629, the sales representative, Sri Sxxxxxp Txxxxxxi, assured me that docket number of despatch of free gift of mobile would be sent to me through mail and mobile was being put for despatch by next day. I need not to be worried. He advised me to send complete postal address through email so that the gift can be delivered at proper address. Accordingly, in reply to email dated 23/12/2015 received from tripgateway, I emailed my address for sending free gift mobile and package to me.
But till today I have not received the assured free gift and package.

Now, they are taking plea that tripgateway does not have such scheme. The pdf file of email correspondance is enclosed herewith. Finally, I mailed to the tripgateway to either honour the commitment of their sales representative or refund back the amount remitted to them along with interest. Tripgateway is silent and taking no action.

GUWAHATI 781008, Assam
Email: / 16/01/2016 / 5:40 pm


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  1. Dear Mr. N K Doshi,

    We regret for the inconvenience caused to you.As per above mentioned complain by you against our company regarding the package purchased by you on Name of Mr. Nirmal Kumar Doshi dtd-23.12.2015 in favour of order ID-231215084629 and as per the conversation held by you and our customer care executive regarding the complain of package and your request is already in process and soon our customer care team will solve your complain and will get back to you with positive feedback.

    Thanks & Regards
    Customer Care Helpdesk

    • Rajesh on 23/02/2016 at 12:24 pm

    Yes it’s true as nirmal doshi tell story about free gift samsung galaxy s6 mobile no one deliver any mobile to you pls don’t buy any package from trip gateway no gadget will received you they not pick up our phone call after received money if pick up your phone no one come on call who sell you pacage asking for cash on delivery if they push you.

    • Sachin Kadam on 01/03/2016 at 10:40 pm

    Even I am trapped by this fraud company with the same offer which was never fulfilled its being 2 months now, have been raising complaints with various authorities to block this website permanently and take necessary action against the promoters

    Its not very far when these guys will elope take away the money

    Sachin Kadam

    • vivek on 15/06/2016 at 8:04 am

    Guys, I am trying to move legally against this fraud company.

    Please comment your contact details, if you want to be a part of this.

    • Avinash Gupta on 03/08/2016 at 6:18 pm

    Hi Vivek,
    count me in : 9620130650

    • Abhay dev on 07/09/2016 at 6:12 pm


    • Enakshi Banerjee on 29/09/2016 at 11:54 am

    I have just received a similar phone call from +911203966900 regarding this trip package of 8999 INR and fee gifts. The name of the person appearing on truecaller is Kuntal Dutta. Kindly look into this matter and stop these type of spam calls. Less diligent citizens will get easily persuaded by such phone calls.

    • Aditya on 07/10/2016 at 1:53 pm

    Just received a call as well. They say the ‘free gift’ is available only for the next 45 minutes. But lookie, everyone says they receive the same free gift call hahaha. I mean why tf would they charge 8k, provide complete package and also give out a god damn 20k gift? They a bunch of scammers. Don’t make the mistake of payin em

    • rajendra choudhary on 03/12/2016 at 12:12 pm

    salse representive of trip gateway telifoned to me on 08/11/2016 mr axxxxxy sxxxxxxa told me 8999 package to offer to me & he told me package all meals food ,welcome drinks are included ion package & he also told me booking the happy hourse offered to the samgsung mobile j 7 to gift to me so i booked the package so i will call call the 40& fifty time so mr axxxxy sxxxxa fack name told me first doc delery to couier after the second time gift send the couier i mail the help discks webside so he will call me no any gift to give you & we are not any writen to you by the mauil but he noise to record the my mobile & so i know the compant for the trip gateway are froud company so i will register the complet for the trip gate way thane police station complet no 127/2016 for the trip gateway so pl my booking amount to be refund in my account emegetly either on l will go to the court proseger & media

    • Ashwani kumar on 12/12/2016 at 11:55 pm

    I recieved a call from same number and he started abusing me just for saying I am busy

    • Roopesh on 30/04/2017 at 3:32 am

    Please provide all your contact details, I was duped by them too. I am in the process of filing a complaint in the economic offences wing and am also preparing to file a complaint in the consumer forum. This is a nationwide fraud. 9k from each of us and our references total to a lot!

    • Mahesh on 06/06/2017 at 10:59 pm

    Modus operandi is simple: rake in lakhs of INR and hold them interest free, induce the customer to cancel the order, so that they can then also keep 10% of the loot when refunding. Clear cut case of a scam. This is not just a consumer case, it has to be pushed as 420 case with CLASS ACTION status, so that the govt. can reach out to all affected victims and ensure compensation. And of course, penalties for the fraud business and shut it down.

    BTW, has anyone filed a case with Economic Offences Wing yet? I have some good evidence that may come in handy.

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