This is about IDIOLTRIP.COM, this company offer various tour packages to customers. I received a call from Axxxy Sxxxxa on March 4’2017. They offered me a membership of Rs. 11900.00 with a package of 4nights and 5 days at any location in India. They also committed me to give a free gift of lenevo tablet as their promotional scheme.
I had a plan to visit Goa with my family from 12th to 16th March/2017.
Mr. Axxxxy Sxxxxxa confirmed me that on the same day of booking the package, I will get the dispatch details of Lenevo Yoga Tab as free gift and the hotel booking details will be provided by 6th March 2017. Axxxxxy sxxxxxa also arranged a talk with Mr. Rxxxxxxm Sxxxxxxh (senior officer), he explained me to not to worry about anything and assured me about gift and my hotel booking to Goa. Mr Rxxxxxxm informed that if company fails to provide hotel bookings and dispatch the Lenevo yoga tab, I may ask to take refund of my payment within 7 days.
They sent me a mail about their offer and wanted confirmation.
I wrote them to confirm about my Lenevo Yoga Tab and booking confirmation to Goa with them, they called me and told that Tab will be dispatched on the same day i.e. 4th March 2017 and booking details will be provided by their booking team on Monday.
On the confirmation I paid an amount of Rs. 11800.00 to them by online transfer. details are as below :
Paid by Credit Card : Rs. 11800.00
Payment Gateway : Pay U money
Transaction ID : 140194941
On 5th March I asked them to provide me the dispatched details of Tab as well the booking details, but there was no proper response.
On 6th March I received a mail form company to send filled voucher code request form for travelling, I filled, scanned and sent to them. The confirmed me to give dispatch details of Lenevo Tab soon.
On 7th March I again took follow up about the booking of hotel and dispatch of gift but nothing was done. A lot of miscommunication seen from Idiol trip.
I wrote a mail that I facing deep trouble as my two families were travelling to Goa and we may be in problem at Goa, as the booking was not confirmed by Idiol trip.
On 8th March 2017 I called several times and finally Miss. Anamika of Idiol trip refused to provide hotel booking.
On 8th March itself I requested them to refund my amount as they were not able to provide the committed services and gift.
I was assured by them on phone that within 7 days my money will be refunded anc according I send to refund the amount of Rs. 11,800.00 by email.
I also called and mailed to Pay U Money that I want my money back but they mailed me that money is with Idiol trip and I should contact with Idiol trip only.
I had called to Idiol trip many times for refund but the receptionist Ms. Divya was always telling lie about this.
Due to emergency I had to spent more than 40000.00 INR at Goa for urgent booking and Rs. 11800 taken by Idiol trip also not refunded.
I have made more than 150 calls from 4th March 2017 but they are always giving false commitments. My call recordings can be checked.
On 18th March 2017 I had sent a final reminder to refund of my amount but they did not replied me till this date on this matter.
Now they are not even receiving my phone calls, not answering to my mails, not sending the gift also not sending refund to me.
This company neither given me the gift of Lenevo Yoga Tab nor given me package of 4 Nights/5Days at Goa as committed.
There is no response from company, the receptionist Ms. Divya always tells lie, she dont arrange my talk to any official who has talked to me previously also to any responsible person. All the staff is telling lie.
I request you to help me to get my money back. This company seems to be fraud and made for making unauthorized money.
I am going through a big mental pressure and feel harassed.
Please help me.
Ring Road No.1, Raipur 492006