Complaint regarding faulty new Samsung SUHD TV

I have purchased Samsung 50 inch SUHD TV on 24th Feb 2016, I had paid INR 1.7 Lakh for that. Yesterday on 12th July 2016 the TV stopped powering on and nothing was displaying on the screen. Upon called customer care they informed me that they could not understand the problem but they would replace the parts that might be faulty. How come within less than 6 months such an expensive TV can go faulty, I fear after paying such high price and trusting on samsung, i am feeling deceived .

Can you please take this matter and guide me what should be next step so that my TV is back in working condition. I would fear to have the part replaced and again after few months another part goes faulty as the root cause is not known, I would expect samsung to do a entire TV replacement rather than a single part replacement.

Amrick Ghosh
Rajarhat, Kolkata 700159, West Bengal
Email: / 13/07/2016 / 4:07 pm

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