I had ordered F&D speakers from snapdeal (order no. 125245266400) on 26 march 2016. It was delivered to me on 4 april 2016. But the product was faulty, it had some power issues. I raised a complaint very next day with snapdeal and I asked for a replacement for the product. Snapdeal was not ready to give a pick-up service as according to them pick-up service was not available in my area. But I think if delivery is availavle then pickup should be very well available. Left with no other option i had to send the product myself on the address given by snapdeal. I did this through DTDC couriers on 13 april 2016 ( consignment no. D28166958) . DTDC attempted a delivery to the given address within one week but according to them the address given by snapdeal was invalid. I again called up snapdeal customer care and asked for the address where I am supposed to send the product. They again gave me the same address. After this, DTDC again attempted delivery at the given address two more times..but the address was invalid.
Whenever I call up snapdeal customer care, the only reply which I get is that they will give me a feedback on this within 48 hrs. God knows when these 48 hrs will be over. I have never got any call back or any mail from snapdeal on this issue. Its been more than a month and still they are not ready to give me the right address, where I can send the product. All I get to hear from snapdeal is that they will mail me the address in next 24 or 48 hrs.

Jaideep Singh
Bidar 585401, Karnataka
Email: sxxxxxxxx2@gmail.com
61.246.208.94 / 08/05/2016 / 6:38 pm



This article has 3 comments

  1. Dear Jaideep,

    Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

    Regards,
    Team Snapdeal

  2. Dear Jaideep,

    Please share the correct order details with us so that we can assist you further.

    Regards,
    Team Snapdeal

  3. Order id 12524526640
    Order placed on 26 march 2016 and delivered on 04 april 2016.
    Product is F&D F6000 5.1 speaker system worth Rs 8790

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