I had booked my rajasthan tour package through Make my global trip for 15 january to 22 january that was covering jaipur, ajmer, pushkar, udaipur in 5n/6d duration by cost of INR 17500+ 5860 =23360 for train reservations.
I am living at surat. The issue started with their late payment confirmation for payments i had done on time. Despite of i had given my exact name, they did mistake in hotel booking voucher.
I was asking continuously during booking procedure for my pick up and sight seeing and inter city transport details for bus but i was not given Ever about same rather i was told that “don’t worry mam, we will arrange all for you and give you details of texi and bus.” when i started tour on 15th in train, i tried to contact on phone for transportation details but no one received my call. we reached at jaipur at 2:45 am in midnight and waited for 3 hours but i did not get any service cab from tour company despite of their lots of promises.
they had given me iternary that was including sight seeing transportation, parking, dinner, tea-coffee maker at room but i was not given any of above. i had to pay for parking, sight seeing and dinner as well. the hotel room was also not as per iternary.
there are no shifting arrangements for us from jaipur to ajmer, pushkar and udaipur.
i have all proufs of payments i had done while booking and extra payment that i was not supposed to pay.
i have tried to call them today whole day , first they told they would pay till today 5 pm but i have not got yet and after 5 pm no one is receiving my call either . their customer number is also dhowing switch off. I have mailed them for whole trip cancellation for trouble i faced in single day.
please do the needed and help me to get my refund back.
Udhna, Surat 394210, Gujarat
126.96.36.199 / 16/01/2017 / 10:38 pm