Complaint regarding fraud transaction on Hyundai website

On 10/10/2018 I saw card at HYUNDAI website for Rs 11100 to book a car at hynduai website . I submitted the OTP given by the bank and I received confirmation mail for the transaction by sbi. And after that my limit approx rs3000 was remaining in my card.
After 2 3 days I try to swap card but card showing block when I check only it is showing 11/10/2018 one more transaction of rs11100 at the same website HYUNDAI I called sbi I email sbi but I didn’t get any resolution from customer service when and they told me that transaction is done by me they asked me.
I highlighted nodel office and head service and CEO email they want 120days for fraud transaction resolution by sbi.
My due date is 6 of every month if I didn’t pay it will hit my cibil score if my issue not resolve I will not pay anything till issue resolve.
I want to highlight one more thing sbi employee are not serious to provide the resolution for fraud.
I wrote 15 to 17 mail in that I clearly mention all dates but they given me resolution for transaction done by me.
Sbi head service quality he called me Mr sultan and claim amount Rs1100/-
The all mail showing there seriousness about customer and resolution to fraud transaction.
I highlighted for fraud and sbi chargeback email told me to provide merchant name expected date of delivery merchant contact number. How can I provide the details if I not done the transaction my self.
I asked them to provide the details:-
If I was not having limit How they allow to swap the card.
What is the OTP of the transaction for 11/10/2018 transaction
What is the IP address for the transaction
And transaction number .
From last 17 days I didn’t get may resolution.

Faraz Mulla
badlapur gaon west, Thane 421504, Maharashtra


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