Complaint regarding full refund from Spicejet

I booked a tickets from Hyderabad to tirupathi for the date Aug29 2017. Unexpectedly my grand mother passed away on Aug 2nd 2017. So we cant travel on August 29th Requested Spice jet to provide Vouchers so that we will travel with in year. But They said they will give Full refund if i cancel my tickets and asked me death and relationship proof documents. after i cancelled and provided all the requested proofs they are not responding now. here is the PNR E3IRUL

Prasad Gopisetti
Manikonda, Hyderabad 500089, Telangana

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