Complaint regarding Godrej washing machine service

I bought a godrej fully automatic fuzzy++ washing machine around 2 years ago. Recently i started facing some problem in the machine. After requesting for a service 2 3 unprofessional guys came for 2 to 3and changed unnecessary parts, but still the problems persisted same. They said they cannot solve the issue completely and seniors would solve it g the service center.

So i sent the machine to the service center in varanasi for same. They told to solve the issue in 3 days. After 20 days also they didn’t call back with any information. Now when i called them yesterday they told they cannot repair machine as they are not able to open some screw.

What a kind of service is this from godrej. They have charged more than 3000 rs for service and surrendered.

Should customer buy a product from a known brand for this kind of service. The brand which cannot fix the issues in its own product.
I want a answer from Godrej, as while selling the product they just boasted of the service always

Aman Kakkar
Mirzapur 31301, Uttar Pradesh
Email: / 28/05/2016 / 10:05 am

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