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Complaint regarding Hathway Broadband connection

I have applied for Residence Hathway Broadband connection for Residence Maruthinagar, Hyderabad 500008. I have paid money for Rs 2411/- along with documents on 20th September 2018 to Hathway broadband person. The documents verify by the person of Hathway money paid through online before the Hathway person,hathway Not responded after week days, I made call to call center they said we don’t have connectivity in that area you have to give cancellation request, immediately I have raised the cancellation request. Hathaway call centre person said you will get the money in 15 days, but I have not received the money so far to my account.
I am asking you when you don’t have connectivity why you collected the money, your person collected from my residence he doesn’t know the connectivity details, OK when you don’t have connectivity in that area Your moral responsibility to refund the money immediately with any request from customer. Kindly transfer the money Immediately to my account other wise you have to pay damage cost along with principal amount.

Gourishankar Chelluri
Maruthinagar, Hyderabad 500008, Telangana
Email: gxxxxxxxxxi@gmail.com



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