Complaint regarding Hitachi TV service

It all started some 3 months back when my TV encountered some issue and I contacted Hitachi Service center regarding that on 9 June 2018.

My agony started with this. Hitachi Engineers visited my place some 7-8 times but I am amazed that they were not even able to identify the issue, leave to rectify it. They change the Mother Board twice for no use. Also in between I came to know that there service has been shifted from Jeeves to Vecare and the same process continues with frequent Engineer visits and no solution.

Ultimately two weeks back I get a call from Hitachi Customer Care that company will replace my TV set itself and it has been finally approved by company. They assured me that this issue will be resolved in next 3-4 days. They ask me to visit the Croma centre from where I brought this TV set for some formalities. To my shock the staff at Croma informed me that they are not aware of the issue itself and neither have got any approval request from company.

I have sent Hitachi multiple mails but with no replies!!

I am forced to write in this forum after exhausting all other modes of communication.

Anuj Garg
Greater Noida W 201009, Uttar Pradesh

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