We had booked our Dubai tour from 24-28th Oct 2014 through Nxxxxxxxxxh of APJ Tour & Travels Pvt Ltd as per address given below vide voucher no PI 14 15 0685. We paid for a 4 star category similar to Ramada Chelsea and had specified that we r a family of 4 adults and need booking in the same hotel. Once the money was credited to their account and ticket booked they changed the hotel to IBIS Hotel and gave reason that the hotel which we paid is charging extra money due to festive season. Even after agreeing to bear the additional charges they did’t do the booking in that hotel. We refused to take the other hotel that they were giving us as it was a lower grade and did not have great reviews. However they give assurance that this is better hotel with four star rating. When we landed in Dubai we found the hotel to be 3 star with bathroom sizes very small. No room service and no water to drink.
Besides they also have not provided sightseeing as committed by them and their representative refused to take us to Emirates Mall and Fountain show in Dubai Mall for which we paid additional charges of Rs 6,000 on account of upgradation of package. Their represenatative told us to go on your own as it was not mentioned in the voucher provided by APJ Tours.
Pl log a complaint as we have been badly cheated.
Address Shop no 3/1, Diwan Hall, Bhagirath Palace, Chandni Chowk, Delhi 110006.

Naresh Bhasin
B-51, Seema Apartment Sector 11, Dwarka,  New Delhi, 110075
Email: nk.bhasin@moserbaer.in / 30/10/2014 / 6:02 pm

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