I have been gifted a fully transferable paid membership card with discounted vouchers which states that it can be used to avail discounted hotel privilages (Vits Hotel – Andheri (E) Mumbai till 30th March 2015. From the beginning of March , I have telephonically contacted the hotel to confirm my usage of discount vouchers. I have been told that the card and vouchers are invalid. On sending my wife once and my family friends peon once to the hotel , they were told that it is valid. Once again to confirm my visit, i telephoned the hotel, in the first instance only to be kept on hold with no response. On second instance i was once again told that my card was invalid. I have sent them a complain letter by email and by post detailing the above matter.  please guide further.

Manuel S. Pereira
Flat no – F1 & F2, First floor, J.V.residency C.H.S. Naigaon (W) ,Vasai , Maharashtra – 401207
Email: universalinstruments@hotmail.com
Contact No. 9833518007 / 27/03/2015 / 5:30 pm

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