Complaint regarding housing loan from Bajaj Finserv

I have taken a housing loan from bajaj finserv. I am paying my EMI regularly and last month due to unemployment I could not able to pay my EMI. I have sent a mail to bajaj customer care on 9.3.18. but from Chennai collection executive has given a call to me and forcing me to pay. Eventually I explained him that I sent the mail but he did not listen and talking rashly. Kindly help to resolve

Arockia Wilfred Babusamy
Kolathur, Chennai 600099, Tamil Nadu

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