Complaint regarding HTC mobile service

On 2nd november i submitted my phone to htc service centre as I visited late there so they provide me manual jobsheet & on 4th nov. They generated online jobsheet with them after a week I had a call from htc service centre kalyan branch(02516515550) caller told me you have a quotation your SIM door is damage/broken you have to pay rs.735 for that if you want to made it but i literally denies that & I told i’ll not going to pay any charges bcz my fone is totally OK in terms of external condition just thefe is a small scratch at left bottom of ring rest back panel, front condition & rest portion of ring is ok then caller provide me HTC CUSTOMER HELP & SUPPORT CONTACT NO.(18002663566) when I make a call & reveal the reality from start to end she(mem) told me to mail my jobsheet at in_support@htc.com & I mailed my jobsheet & again i make a call at (18002663566) sir told me wi’ll take 48 hours to escalate your complain & then u have a call from us for help & resolution but today 9 days happen I have no call according to their words instead I received some msgs which I am listing below:-
1st msg on 16th nov.
(Your HTC Device Ticket No. 216453356005142,is getting ship out today to service centre. Exp transit time 2 days. We will SMS you once delivered at centre. Thanks)

2nd msg on yesterday
(Your HTC Device Ticket No, 216453356005142has been received at service centre. You are requested to collect it.For Service Support please call on 18002663566)
After all this hopeless activities when I call to htc service center(02516515550) they r not helping me just stumbling me here & there & telling we can’t do anything untill r boss will visit to our centre bcz he received ur phone, since from a week I was trying to come in contact with him(shrikaant sir/boss) but their assistant telling me he is not in service centre & only next 10 days i have for my phone warranty if they delay me more then i’ll get a huge quotation in my hand for camera, battery & display & i can’t afford all that I hope you’ll found me best to assist & plz let it come in my notice if any where I am wrong

Asif Ansari
Bhiwandi 421302, Maharashtra
Email: axxxxxxxxxxxxxxxx5@gmail.com
45.251.76.17 / 18/11/2016 / 4:39 pm

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