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Complaint regarding IFB washing machine service

From 01/10/2015 my ifb wasing machine is not working. so i have registered the complaint in ifb customer care number(04439004321) on 5/10/2015 and my complaint number is (1100865837) the customer care officer is told me your complaint will solve with in 24 hours and i belive his words. but till on date 13/10/2015 nobody will come to my home and my complaint is not closed. so on 14/10/2015 again i call back to the customer care officer. that time i am getting shocked about the officers answer he toold my self your complaint was closed i ask him self how you close the complaint without attending. but he is not say the proper answer to me. so again i book a new complaint on 14/10/2015 (new complaint number:1100901567) again officer will toold me your complaint will solve within 24 hours but today 16/10/2015 till nobody will come or call me about this issue. i don’t know who is responsible for this issue. please take the nessary action for my complaint.in below i include my details also.

Rayam palayam, avinashi, tirupur 641654, Tamil Nadu
Email: arun_ica]@yahoo.co.in / 16/10/2015 / 2:03 pm

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