Complaint regarding Infocus mobile servicing

Submitted my mobile m530 on 25th of april at the service center Vijayawada. INFVJW160000804DW. Still i did not get my mobile repaired. I spoken to the Vijayawada service center they are very friendly and they given me the customer care of INfocus to followup 9212055955 but the company customer care is so bad that i contacted nearly 20 times std charges each time they say ur call will esclate and u will get a call in 4 hours and nothing happened till date and i did not get any call from them. Sent e mail to the INfocus customersupport thrice no response. why the company is so irresponsible to the customers. Its very difficult to me without mobile for nearly two months. Its under warranty. I never come across this type of irresponsible company which are losing their valuable customers. Service center of Vijayawada saying that they are helpless. The company has to sent the item From chennai. I did not understand that how many days it will take to deliver a part from chennai to Vijayawada. We can get it overnight usually but in my case it did not happened. Almost 2 months i’m still waiting for my mobile. Very lot of time and money wasted to call to the company’s customer care.

Faseahuddin Syed
Salipet, Tenali 522201, Andhra Pradesh
Email: / 17/06/2016 / 9:33 pm

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