Complaint regarding Intex mobile servicing

On 30-Mar-2016, I made an online purchase from Snapdeal and ordered for Intex Cloud Swift 4G 3G RAM / 16GB ROM (IMEI No. 911475500040508) via Invoice No. S374EB/15-16/141517 for the total amount of Rs. 7,344.00 (Seven Thousand Three Hundred and Forty Four).

However, the mobile was not working properly and giving me a lot of trouble from the time I received it and couldn’t even ise it properly for 15 – 20 days. There were various problem with the set like display issue, over heating and was getting stuck for numerous time and finally it was dead.

To get these issues repaired, I went to the service center near to my location and submitted the phone on 27-Apr-2016 but now it has been already more than 20 days that the service center is unable to fix the issues and still now I haven’t yet received the handset. I made a complain over the phone as well to the customer care of Intex on 18-May-2016 with the complain no. 2016518172043983 but the issue is not yet addressed. Attached is the Purchase bill and Job sheet for you reference.

Debotosh Das
Madinaguda, Hyderabad 500049, Telangana
Email: / 25/05/2016 / 9:01 am

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